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Tag Archives: customers
Interviews
An interview is a process of conducting a conversation with someone to determine what they do, what they need, or how they are reacting to something you’ve given them. The general term elicitation is often used in this context, although … Continue reading
Posted in Tools and methods
Tagged business analysis, customers, subject matter experts (SMEs), Techniques
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“Where in the Framework Do You Think About How To Add Value?”
I was recently asked this by a very intelligent and insightful individual. My expanded answer follows. The short answer is that I differentiate between the solution and the engagement in several different ways. The solution, and the analysis performed beforehand … Continue reading
Posted in Tools and methods
Tagged Bob's Analytic Framework, business value, customers
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On Entrepreneurship
There are many different definitions on what it means to be an entrepreneur, but to me the one that is most salient has to do with operating under conditions of uncertainty. That is, the entrepreneurial function involves offering new products … Continue reading
BA Webinar Series 06: What BAs Should Know About Software
Today I gave this webinar for the Tampa IIBA Lunch and Learn Series. The slides are here.
Discovery: Learning What’s In a Process
Discovery is observing or researching what’s in a system or process. It identifies facilities, entities, resources, information, and activities. These are the nouns and verbs that comprise the system or process under investigation. Discovery does not try to quantify the … Continue reading
Posted in Tools and methods
Tagged business analysis, customers, discovery, systems analysis
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Addendum To Process Described in Post on Domain-Driven Design
I’ve edited the post from May 11th that describes my preferred project/VV&A methodology. I was reminded, while viewing some excellent presentations at the Project Summit / Business Analyst World conference in DC this week (at which I volunteered) that I … Continue reading
Posted in Management
Tagged customers, project management, requirements management, system architecture, VV&A
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Domain-Driven Design
At yesterday’s DC PHP Developer’s Community Meetup Andrew Cassell gave a really nice presentation on Domain-Driven Design. He described the major books in the field, some of the main movers and history, and what the idea is all about. In … Continue reading
Posted in Management
Tagged customers, project management, requirements management, system architecture, VV&A
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Learn Your Customer’s Culture
Every customer you work with will have an interesting variation in culture, and it’s good to get to know what they are. The differences may be merely interesting, may be motivating, or may be important to how you relate to … Continue reading
Missing the Point
A recent dinner companion shared a story of his management’s plan to ensure continuing maintenance and viability of a large and rather old mainframe system he supports for a government agency. His specialty is writing, maintaining, and modifying assembler code … Continue reading
Posted in Software
Tagged customers, just making it work, legacy systems, maintenance
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“The Secret of Selling Anything,” by Harry Browne
Today I took the time to finish reading a classic book on sales by Harry Browne, entitled The Secret of Selling Anything. I read it because it is regarded as a classic in certain circles, because I have appreciated many … Continue reading