Tag Archives: subject matter experts (SMEs)


An interview is a process of conducting a conversation with someone to determine what they do, what they need, or how they are reacting to something you’ve given them. The general term elicitation is often used in this context, although … Continue reading

Posted in Tools and methods | Tagged , , , | Leave a comment

On Process Discovery, Domain Knowledge Acquisition, and Subject Matter Expert Interviews

This is a weird but true story … A complaint was received by the Pontiac Division of General Motors: This is the second time I have written you, and I don’t blame you for not answering me, because I kind … Continue reading

Posted in Life | Tagged , , , | Leave a comment