Tag Archives: discovery

Pittsburgh IIBA Meetup: Do You Think You Are a Good Listener? Let Us Surprise You!

This evening’s talk at the Pittsburgh IIBA Meetup was about communication skills. Although there was some discussion about conveying messages the emphasis was on how to receive them. Both are important to business analysts. BAs must provide context for what … Continue reading

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Discovery: Learning What’s In a Process

Discovery is observing or researching what’s in a system or process. It identifies facilities, entities, resources, information, and activities. These are the nouns and verbs that comprise the system or process under investigation. Discovery does not try to quantify the … Continue reading

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On Process Discovery, Domain Knowledge Acquisition, and Subject Matter Expert Interviews

This is a weird but true story … A complaint was received by the Pontiac Division of General Motors: This is the second time I have written you, and I don’t blame you for not answering me, because I kind … Continue reading

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Business Process Model and Notation (BPMN 2.0)

Today I was able to complete a thorough power-read of the book Real Life BPMN by Jakob Freund and Bernd Rücker. I’ve performed discovery on, analyzed, characterized, automated, modeled, simulated, documented, controlled, and improved various kinds of customer processes more … Continue reading

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Discovery Takes Place on Many Levels

Technical projects involve learning on many different levels. You learn about your customers, your colleagues, yourself, technologies and techniques, modes of organization, ways to prevent errors, ways to add value, your customer’s project, how to do the next person’s work, … Continue reading

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Project Management Environments I’ve Worked In – Part 1

Most of the work I’ve done in my career has been accounted for on a project basis. I was never an operations guy, my job was always to build or fix something under a particular job code and then go … Continue reading

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Right People, Right Analyses, Right Decisions

Some time ago I found myself in a gathering somewhere in the bowels of a large, very bureaucratic organization for which my company was doing some work. The room was full of forty or so senior managers and analysts, many … Continue reading

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Listen, Listen, Listen

I’ve heard it said that you can learn from anyone, but you can only do that if you actually listen to them. If they aren’t talking, ask. Even if you choose not to take anyone’s suggestions they’re likely to be … Continue reading

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What Do You Just “See”?

One of my cousins is a totally extroverted, outgoing “superconnecter”. She is all people, all the time. She’s been everything from a restaurant hostess to a greeter and mascot’s assistant at Pittsburgh Pirates games to a small businesswoman with multiple … Continue reading

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How Not to Miss Things in a Discovery Process

I’ve been part of a lot of discovery efforts and have found a few ways to increase the chances of identifying all the relevant factors. I plan to discuss these only informally. Volumes of ink and electrons have been spilled … Continue reading

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