Tag Archives: Techniques

Risk Analysis and Management

I don’t strongly feature the subject of risk analysis when I talk about my framework, but that doesn’t mean it isn’t accounted for or present. I usually build up my framework like this: Risks and Impacts appears with Assumptions and … Continue reading

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Sequence Diagrams

Imagine a network with the following representative elements. Many external and internal workstations, mobile devices, and pieces of equipment exchange information with an internal system of servers and capabilities. Now imagine that some of the internal servers provide a number … Continue reading

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Acceptance and Evaluation Criteria

Acceptance criteria and evaluation criteria can almost be considered as two separate considerations, but they are presented together in the BABOK and I can see why. The BABOK states that acceptance criteria are the basis for determining whether a solution … Continue reading

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Root Cause Analysis

Root cause analysis is the process of digging into a problem in order to find out what actually caused it. In simple systems or situations this process is pretty straightforward, but of course we often work in situations that are … Continue reading

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Business Rules Analysis

Business rules are procedures, decisions, and parameters that govern business operations. They are always under control of the business. (This is true even when imposed by external regulations. The business controls some aspects of how those rules are followed.) Business … Continue reading

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Focus Groups and Workshops

Focus groups and workshops are separate techniques that involve getting a group of people together for a purpose, but the emphasis in each case is different. A focus group is generally intended to gather people’s reactions to a specific product, … Continue reading

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Glossary

You all know what a glossary is. The BABOK struggles to find much to say about it. It is basically just a list of words and definitions used in the context of the operations being investigated. It is a good … Continue reading

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Metrics and Key Performance Indicators (KPIs)

Metrics and KPIs indicate how an operation or system is performing relative to trend or a defined goal. They may take the form of point values (ninety-five percent uptime for a manufacturing process), ranges (plus or minus one percent of … Continue reading

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Prioritization and Backlog Management

Prioritization and backlog management are two sides of the same coin. As described in the BABOK, an important difference is that backlog management is a more specific case within the broader topic of prioritization. The BABOK discusses prioritization in terms … Continue reading

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Interviews

An interview is a process of conducting a conversation with someone to determine what they do, what they need, or how they are reacting to something you’ve given them. The general term elicitation is often used in this context, although … Continue reading

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