Author Archives: R.P. Churchill

Business rules are procedures, decisions, and parameters that govern business operations. They are always under control of the business. (This is true even when imposed by external regulations. The business controls some aspects of how those rules are followed.) Business … Continue reading →

Focus groups and workshops are separate techniques that involve getting a group of people together for a purpose, but the emphasis in each case is different. A focus group is generally intended to gather people’s reactions to a specific product, … Continue reading →

You all know what a glossary is. The BABOK struggles to find much to say about it. It is basically just a list of words and definitions used in the context of the operations being investigated. It is a good … Continue reading →

Metrics and KPIs indicate how an operation or system is performing relative to trend or a defined goal. They may take the form of point values (ninety-five percent uptime for a manufacturing process), ranges (plus or minus one percent of … Continue reading →