Proactive Approach 11:
Improved Training and Procedures

R.P. Churchill, CBAP, PMP, CSPO, CSM, A-CSD

Proactive Approach 11: Improved Training and Procedures

The Basics

This approach differs from the previous one in that it addresses a specific series of steps to be conducted (or awareness of specific conditions to look for).

Changes of this kind are often identified and implemented after negative outcomes, once an unexpected failure mode makes itself known.

Possible benefits:

• Reduction of injury
• Reduced tool wear
• Reduced damage during shipping
• Improved speed
• Increased quality

Proactive Approach 11: Improved Training and Procedures

Examples:

• A tragic example involved changes to the way aircraft engines were serviced after a mounting pylon failed during takeoff, which allowed an engine to flip over and off the wing, causing the loss of an aircraft and all passengers and crew in Chicago.
• Entirely new forms of inspection and maintenance have been implemented in the operation and support of aircraft after the recognition of certain kinds of metal fatigue. Lifetime cylce limits have been placed on some airframes.
• Many checks have been added to procedures in health care, especially with medications.
• Heat treating "recipes" are modified to improve the quality and makeup of metal parts.
• Assembly line workers can be trained to better understand how their work affects their colleagues downstream as well as overall quality and rework.

Proactive Approach 11: Improved Training and Procedures

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